Build App of Process Automation
Faster for Dah Cheong Hong
Motor and consumer products distributor
Dah Chong Hong Holdings Limited
Digital "field work order" management suitable for on-site maintenance service providers that shortens the implementation time by 70% and customize functions at will.
Dah Chong Hong (Motor Service Centre) Ltd. (DCH MSC) followed the industry’s established practice in ways that the maintenance staff must manually fill in the report to record the conditions of clients’ vehicles. After inspection and maintenance, the frontline staff had to explain to customers about their vehicles. However, the numerous scattered materials and reports could render the presentation difficult.
But now, the mechanics have started to conduct the maintenance report via their smartphones instead of the handwritten forms.
The mechanics can also take photos of specific inspection items according to the guidelines preset in the ReportNOW system. As the e-maintenance report generated by ReportNOW are illustrated, the customers can have a greater grasp of their vehicles.
The compatibility of ReportNOW is the key to DCH MSC’s choice. As a professional and advanced company, DCH MSC has adopted at least 3 enterprise resource planning (ERP) systems in the operation of various processes. ReportNOW can integrate with all these systems, allowing data to be exchanged smoothly and facilitating the coordination between different e-managed processes.
Besides, ReportNOW, which is easy to be installed and simple to be used, supports different operating systems such as Android, iOS, and Windows. When completing the maintenance report, there is no need for the mechanics to install additional smart hardware.